List of Server Errors

#400 Server extension failed to return client connection secret key.

Possible reason and solving
ICommonExtender::GetClientConnectionKey method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#401 Server extension failed to return parameter string.

Possible reason and solving
ICommonExtender::GetParamString method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#402 Server extension was not initialized.

Possible reason and solving
ICommonExtender::Initialize or ICommonExtenderEx::InitializeEx method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#403 Server extension failed to set parameter string.

Possible reason and solving
ICommonExtender::SetParamString method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#404 Server extension failed to check user's password.

Possible reason and solving
ICommonAuthentication::CheckPassword method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#405 Server extension failed to return user's password.

Possible reason and solving
ICommonAuthentication::GetUserPassword method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#406 Server extension failed reporting logon status.

Possible reason and solving
ICommonAuthentication::LogonStatus method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#407 Server extension failed to set new user's password.

Possible reason and solving
ICommonAuthentication::SetUserPassword method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#408 Socket data cannot be received.

Extended error information
Windows Socket error description.

#409 Socket data cannot be sent.

Extended error information
Windows Socket error description.

#410 Server extension failed to return synchronizer creation parameters.

Possible reason and solving
ISynchronizer::GetSynchronizerInfo method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#411 Synchronization extension failed to disconnect user.

Possible reason and solving
INASManagement::DisconnectUser method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#412 Server extension failed in synchronization.

Possible reason and solving
ISinchronizer::Synchronize method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#413 Agent failed to start: already running.

Possible reason and solving
Internal server error.

#414 Agent failed to start: thread not created.

Extended error information
System error description.

#415 Access was denied to the NAS with specified IP address.

Possible reason and solving
Configure a secret shared with this host to make server accept packets from it.

Extended error information
Denied IP address.

#416 Server extension was not loaded.

Extended error information
System error description.

#417 Server extension was not run: no Extension ProgID configured.

Possible reason and solving
Set server extension ProgID required by ClearBox Server to run. Use Server Manager tool.

#418 New socket connection cannot be accepted: too many connections established.

Possible reason and solving
Set maximum number of concurrent TCP connections to a higher value.

Extended error information
Number of connections currently established .

#419 Server failed to start: either RADIUS or TACACS or both must be configured to start.

Possible reason and solving
Configure ClearBox Server to start RADIUS manager, TACACS manager or both.

#420 Server extension failed to read its property .

Possible reason and solving
This error may be not fatal if the server extension managed to initialize itself with its default parameters values.

#421 icmp.dll needed for ping was not loaded.

Possible reason and solving
icmp.dll is included in Windows distributive. Make sure it is present in the Windows system directory.

#422 Named pipe was not created.

Possible reason and solving
Close running instances of Server Manager and ClearBox Server.

Extended error information
System error description.

#423 Processing task was not added to worker queue.

Extended error information
System error description.

#424 Server overload: No free working thread available found.

Possible reason and solving
Internal server error.

#425 Too many packets have been proxy-forwarded.

Possible reason and solving
Internal server error.

#426 Server extension failed to return RADIUS proxy policy replaced attributes.

Possible reason and solving
IRADIUSProxyPolicy::GetReplaceAttributes method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#427 Server extension failed to RADIUS proxy policy AutoReject attributes.

Possible reason and solving
IRADIUSProxyPolicy::GetAutorejectAttributes method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#428 RADIUS proxy received unexpected response packet.

Possible reason and solving
RADIUS Proxy client received a packet which is not a response to its initial request.

#429 Server extension failed to apply TACACS proxy policy (check Authentication).

Possible reason and solving
ITACACSProxyPolicy::CheckAuthentication method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#430 Server extension failed to apply TACACS proxy policy (reject list).

Possible reason and solving
ITACACSProxyPolicy::GetAutorejectAttributes method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#431 Server extension failed to process RADIUS accounting.

Possible reason and solving
IRADIUSAccounting::ProcessAccounting method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#433 Request packet was not read: packet size is invalid.

Possible reason and solving
RADIUS packet may be malformed.

Extended error information
Number of bytes received in UDP datagramm.

#434 Bad authenticator.

Possible reason and solving
Secrets shared by the server with the packet sender may mismatch.

#435 Bad vendorID field.

Possible reason and solving
Vendor-specific RADIUS attribute has invalid format.

#436 Packet is duplicate.

Possible reason and solving
Packet may have been processed for too long so that client resent it.

Extended error information
Increase Maximum packet processing time parameter.

#437 Packet is malformed.

Possible reason and solving
RADIUS client may deliberately send bad packets.

#438 Bad length of packet or its part.

Possible reason and solving
RADIUS packet may be malformed

#444 RADIUS response was not written to buffer.

Possible reason and solving
Internal server error.

#445 RADIUS Dictionary extension ProgID not configured.

Possible reason and solving
Set RADIUS dictionary extension ProgID with Server Manager.

#446 RADIUS dictionary extension was not loaded.

Extended error information
System error description.

#447 Attributes were not read from RADIUS request packet.

#448 Server extension failed to process EAP message.

Possible reason and solving
IEAP::ProcessMessage method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#449 Server extension failed to return challenge attributes.

Possible reason and solving
IRADIUSAuthentication::GetChallengeResponseAttributes method returned error code.

Extended error information
System error description and the description provided by the server extension.

#450 Server extension failed to check authentication.

Possible reason and solving
IRADIUSAuthentication::CanAuthenticate method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#451 Server extension failed to obtain challenge response data.

Possible reason and solving
IRADIUSAuthentication::ChallengeDataReply method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#452 Server extension failed to return reject attributes.

Possible reason and solving
IRADIUSAuthentication::GetRejectResponseAttributes method returned error code.

Extended error information
System error description and the description provided by the server extension.

#453 Server extension failed to return AutoReject attributes .

Possible reason and solving
IRADIUSAuthorization::GetAutorejectAttributes method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#454 Server extension failed to return RequestMatch attributes.

Possible reason and solving
IRADIUSAuthorization::GetRequestMatchAttributes method returned error code.

Extended error information
System error description and the description provided by the server extension.

#455 Server extension failed to return response attributes.

Possible reason and solving
IRADIUSAuthorization::GetResponseAttributes method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#456 RADIUS authenticator in is invalid.

Possible reason and solving
RADIUS packet may be malformed or the secrets shared by the server and the packet sender may mismatch. Make sure they are identical.

#457 Request packet is invalid: received data size mismatches packet declared value.

Possible reason and solving
RADIUS packet may be malformed.

Extended error information
Number of bytes received from the network.

#458 Request packet has invalid or unsupported type.

Extended error information
Type of packet received.

#459 Server extension failed to determine if it can process RADIUS packets of such type.

Possible reason and solving
IRADIUSProcessor::CanProcessPacket method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#460 Server extension failed to make custom post-processing of RADIUS packet.

Possible reason and solving
IRADIUSProcessor::PostProcessPacket method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#461 Server extension failed to make custom processing of RADIUS packet.

Possible reason and solving
IRADIUSProcessor::ProcessPacket method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#462 Packet is already being processed.

Possible reason and solving
Packet may have been processed for too long so that the client resent it.

#463 Unknown exception caught processing RADIUS packet.

Possible reason and solving
This may be any exception caused by the server extension during a packet processing, such as memory access violation or division by zero.

#464 Unknown exception caught processing RADIUS packet.

Possible reason and solving
This may be any exception caused by server extension such as memory access violation or division by zero.

#465 Proxy packet processing failed: loop detected in proxy chain.

Possible reason and solving
Server tried to forward the packet to host which has already forwarded the packet.

#466 Server extension failed to stip RADIUS realm.

Possible reason and solving
IRADIUSRealmStripping::RADIUSRealmStrip method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#467 RADIUS dictionary extension failed to return enumerator name.

Possible reason and solving
IRADIUSDictionary::GetEnumeratorName method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#468 RADIUS dictionary extension failed to return attribute type and name.

Possible reason and solving
IRADIUSDictionary::GetAttributeInfo method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#469 RADIUS dictionary extension was not initialized.

Possible reason and solving
IRADIUSDictionary::Initialize method returned an error code. Check RADIUS Dictionary parameters configuration.

Extended error information
System error description and the description provided by the server extension.

#470 RADIUS dictionary extension failed to return vendor type.

Possible reason and solving
IRADIUSDictionary::GetVendorType method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#471 Registry was not open.

Possible reason and solving
Server may have no access rights to open the registry. Run it under account with the sufficient rights.

Extended error information
System error decsription.

#472 Server Manager connection password was not read.

Possible reason and solving
ClearBox Server will not start until the connection password is set. Set it using Server Manager.

#473 Server parameters were not loaded from the registry.

Possible reason and solving
Some parameters may be missing in the registry. Run Server Manager and save server settings or restore them from a backup copy.

Extended error information
The name of the parameter which was not read.

#474 Log file was not created.

Possible reason and solving
Set another filename.

Extended error information
File name for which the operation has failed.

#475 New socket connection was not accepted.

Extended error information
Windows Socket error description.

#477 RADIUS Accounting Server socket was not created.

Possible reason and solving
Set another value for the UDP port.

Extended error information
Windows Socket error description.

#478 RADIUS Authentication Server socket was not created.

Possible reason and solving
Set another value for the UDP port.

Extended error information
Windows Socket error description.

#479 RADIUS Proxy client socket was not created.

Extended error information
Windows Socket error description.

#480 TACACS Server socket was not created.

Possible reason and solving
Set another value for the TCP port.

Extended error information
Windows Socket error description.

#481 Listening to server socket failed.

Extended error information
Windows Socket error description.

#482 Synchronizer extension failed to enumerate users.

Possible reason and solving
INASManagement::EnumUsers method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#483 Synchronizer extension was not initialized.

Possible reason and solving
INASManagement::Init method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#484 Server extension failed to process TACACS accounting packet.

Possible reason and solving
ITACACSAccounting::ProcessAccounting method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#486 ARAP authentication failed: wrong data length.

Possible reason and solving
TACACS packet may be malformed or the secrets shared by the server and the packet sender may mismatch.

#487 Authenticating failed: invalid or unsupported authentication action.

Extended error information
Action number found in the packet.

#488 ARAP authentication failed: invalid action.

Extended error information
Action number found in the packet.

#489 ASCII authentication failed: invalid or unsupported authentication action.

Extended error information
Action number found in the packet.

#490 CHAP authentication failed: authentication action invalid.

Extended error information
Action number found in the packet.

#491 Authentication failed (CONTINUE phase): fields length does not match header value.

Possible reason and solving
TACACS packet may be malformed or the shared secrets mismatch.

#493 Server extension failed to check user login.

Possible reason and solving
ITACACSAuthentication::CanAuthenticate method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#494 Authentication failed - invalid or unsupported authentication method.

Extended error information
Authentication type number found in the packet.

#495 MS-CHAP authentication failed: authentication action invalid.

Extended error information
Action number found in the packet.

#496 Authentication failed: continue packet unexpected.

Extended error information
Action number found in the packet.

#497 PAP authentication failed: authentication action invalid.

Extended error information
Action number found in the packet.

#498 Authentication failed: fields length does not match header value.

Possible reason and solving
TACACS packet may be malformed or the shared secrets mismatch.

#499 Authorization failed: invalid packet body.

Possible reason and solving
TACACS packet may be malformed or shared secrets mismatch.

#500 Authorization failed: fields length does not match header value.

Possible reason and solving
TACACS packet may be malformed or the shared secrets mismatch.

#501 Authentication failed: wrong challenge length in CHAP authentication.

Extended error information
Number of bytes in the challenge found in the packet.

#502 Packet cannot be read: packet size exceeds limit.

Possible reason and solving
Set the packet size limit to higher value.

#503 Packet cannot be sent: queue for writing is too big.

Possible reason and solving
Server may be overloaded.

Extended error information
Number of tasks waiting in the queue for processing.

#504 Unencrypted packets are not allowed.

Possible reason and solving
Configure TACACS manager to accept unencrypted packets if it is needed (use Server Manager to edit the server settings).

#505 TACACS packet has invalid type.

Extended error information
Type of TACACS packet.

#506 Packet has unsupported major version.

Possible reason and solving
ClearBox Server supports 12 major TACACS version.

Extended error information
Version found in the packet.

#507 Packet has unsupported minor version.

Possible reason and solving
ClearBox Server supports 0 and 1 minor TACACS versions. If support of 0 minor version is needed, make sure it is turmed on in the server configuration using Server Manager tool.

Extended error information
Version found in the packet.

#508 Authentication failed: wrong challenge length in MSCHAP authentication.

Extended error information
Number of bytes in the challenge found in the packet.

#509 Authentication failed: wrong "NT compatible flag" in MSCHAP response.

Possible reason and solving
Client uses old MS CHAP authentication scheme which is not supported by ClearBox Server.

#511 Server extension failed to return authorization default behavior.

Possible reason and solving
ITACACSAuthorization::DefaultBehavior method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#512 Server extension failed to return authorization AV pairs.

Possible reason and solving
ITACACSAuthorization::GetAVPairs method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#513 Unknown exception caught in TACACS processing.

Possible reason and solving
This may be any exception caused by the server extension such as memory access violation or division by zero.

#514 Unknown exception caught calling TAC custom accounting processing.

Possible reason and solving
This may be any exception caused by server extension during packet processing such as memory access violation or division by zero.

#515 Unknown exception caught calling TAC custom authentication processing.

Possible reason and solving
This may be any exception caused by server extension during packet processing such as memory access violation or division by zero.

#516 Unknown exception caught calling TAC custom authorization processing.

Possible reason and solving
This may be any exception caused by server extension during packet processing such as memory access violation or division by zero.

#517 Unknown exception caught processing TACACS packet.

Possible reason and solving
This may be any exception caused by the server extension during packet processing such as memory access violation or division by zero.

#518 Server extension failed to strip realm name from TACACS authentication packet.

Possible reason and solving
ITACACSRealmStripping::TACACSRealmStripAuthen method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#519 Server extension failed strip realm name from TACACS authorization/accounting packet.

Possible reason and solving
ITACACSRealmStripping::TACACSRealmStripAuthorAcct method returned error code.

Extended error information
System error description and the description provided by the server extension.

#520 No secret found shared with the client.

Extended error information
IP address of client for which key was not found.

#521 Unknown exception caught in working thread.

Possible reason and solving
This is internal server error.

#522 Unknown exception caught in synchronization thread.

Possible reason and solving
This is internal server error, possibly caused by synchronization module.

#523 Unexpected TACACS request packet session ID and sequence number.

Extended error information
TACACS+ Session ID from the request packet.

#524 Server failed to create accounting logfile.

Possible reason and solving
ILivingstonAccounting::LogPacket(Ex) method returned an error code.

Extended error information
Filename for wich operation failed.

#525 EAP MD5 authentication rejected as no matching Access-Challenge was found.

Possible reason and solving
Server may delete temporary data needed for authentication as it has expired. Increase Agent settings/Free lost RADIUS resources after parameter.

#526 EAP MD5 authentication rejected due to invalid EAP ID.

Possible reason and solving
Authenticated peer sends invalid EAP responses.

#527 EAP MD5 authentication rejected as user password can't be ignored.

Possible reason and solving
ICommonAuthentication::GetUserPassword specifies that user password should not be checked. It's not allowed for EAP authentication.

#528 EAP MD5 authentication rejected due to invalid EAP packet.

Possible reason and solving
Authenticated peer sends invalid EAP responses.

#529 RADIUS dictionary extender failed to get enumerator value.

Possible reason and solving
IRADIUSDictionary::GetEnumValue method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#530 Server extension failed to return shared secret key.

Possible reason and solving
IRADIUSRealmStrippingEx::GetServerSharedKey method returned an error code.

Extended error information
System error description and the description provided by the server extension.

#531 Server settings where not read completely from the registry.

Possible reason and solving
You may have upgraded from a previous version without saving settings with the new Server Manager version or some keys may be deleted from the registry. Run Server Manager and save the server settings.

Extended error information
The name of the parameter which was not read.